Member Service Tasks

Services requested are made by members and accepted by volunteers based on their availability. For this reason, services are not guaranteed. Members may request a service by phone, email, or by logging into Helpful Village. Once entered into Helpful Village service requests are sent by email at 10:00 am daily to volunteers. When a volunteer accepts a service request, both the member and volunteer receive an email to confirm that the request was accepted. The volunteer calls the member to discuss the service details. Volunteers can add and remove the tasks that they want to do by logging into Helpful Village and updating their profile or by sending an email to info@RiversEastVillage.org

Driver - Special Training and Certification Required

Volunteer drivers use their own vehicles to help members with:

• Personal business, shopping and errands
• Medical appointments
• Other local destinations
• Airport transport

Friendly Visitor 

Volunteers visit with members in the member's home to provide social interaction. Visits can include: 

• Chatting
• Playing games
• Reading
• Writing letters
• Other in-home activities
• Pet therapy visits

Gardening

• Prepare soil for planting
• Raking leaves
• Planting & potting
• Fertilizing
• Pruning
• Fall/Spring clean up

Home Maintenance & Repairs

• Minor repairs
• Furniture assembly
• Moving furniture
• Organizing & decluttering
• Replace furnace filters
• Change light bulbs and batteries
• Small paint jobs
• Identify service needs in members' homes, home hazards & recommend repairs

Member Advocate

Please note: volunteer advocates can help members navigate processes needed to resolve issues. However, volunteers may not provide advice on matters that require special expertise or licenses such as legal, medical, financial, tax, or insurance issues. 

• Find reliable home repair contractors
• Find other needed community resources
• Problem solve
• Insurance
• Medicare
• Social Security
• Banking
• Billing issues
• Collect documents for tax preparation

Non-medical Support During Recovery Periods

• Pick up mail
• Shopping
• Cooking
• Assist with laundry
• Move trash cans to the curb
• Dog walking
• Errands

Online Purchases & Sales Support

Volunteers facilitate transactions for members. Members reimburse volunteers upon delivery.  Volunteers may NOT use a member's credit or debit card to make purchases. 

• Amazon
• Facebook Marketplace
• Offer Up
• CraigsList, etc. 

Pickup and Delivery

Volunteers may NOT use a member's credit,  debit, or SNAP card to make purchases. Members may pre-pay the store or reimburse volunteers upon delivery.   

• Pre-paid grocery order
• Pre-paid prescriptions
• Pre-paid restaurant orders
• Library on-hold items (may use members library card) 
• Recycling drop off (electronics, styrofoam, and household hazardous waste)

Sewing & Mending

• Mend clothing
• Alter Clothing
• Misc Sewing & Mending

Tech Support - MAC/Apple

• Adding a device (Printer, monitor, keyboard, etc.)
• Setting up a new MAC
• Help with an internet connection
• Install applications or software
• Provide basic user instruction
• How to log in and use Helpful Village  

Tech Support - PC

• Adding a device (Printer, monitor, keyboard, etc.)
• Setting up a new PC
• Help with an internet connection
• Install applications or software
• Provide basic user instruction
• How to log in and use Helpful Village

Tech Support - Other

• Cell phone 
• Laptop / Tablet / Kindle
• TV set up
• DVD
• Digital equipment settings (thermostat, clocks, Alexa, Ring Doorbell, tablet, etc.)

Telephone Check-in

A daily phone call from a matched volunteer to check on the well-being of members