Member Service Tasks
Services requested are made by members and accepted by volunteers based on their availability. For this reason, services are not guaranteed. Members may request a service by phone, email, or by logging into Helpful Village. Once entered into Helpful Village service requests are sent by email at 10:00 am daily to volunteers. When a volunteer accepts a service request, both the member and volunteer receive an email to confirm that the request was accepted. The volunteer calls the member to discuss the service details. Volunteers can add and remove the tasks that they want to do by logging into Helpful Village and updating their profile or by sending an email to info@RiversEastVillage.org
Driver - Special Training and Certification Required
Volunteer drivers use their own vehicles to help members with:
Volunteers visit with members in the member's home to provide social interaction. Visits can include:
Home Maintenance & Repairs
Please note: volunteer advocates can help members navigate processes needed to resolve issues. However, volunteers may not provide advice on matters that require special expertise or licenses such as legal, medical, financial, tax, or insurance issues.
Non-medical Support During Recovery Periods
Online Purchases & Sales Support
Volunteers facilitate transactions for members. Members reimburse volunteers upon delivery. Volunteers may NOT use a member's credit or debit card to make purchases.
Pickup and Delivery
Volunteers may NOT use a member's credit, debit, or SNAP card to make purchases. Members may pre-pay the store or reimburse volunteers upon delivery.
Sewing & Mending
Tech Support - MAC/Apple
Tech Support - PC
Tech Support - Other
A daily phone call from a matched volunteer to check on the well being of members